Q: How long will it take for my order to arrive?
A: Items generally take between 10-20 business days to arrive, due to the fact that they are shipped directly from the manufacturer.
Q: Can I get a tracking number for my order?
A: Yes. Tracking information usually becomes available 3-5 days after the order is placed. Feel free to request tracking information for reference or to check on the status of your item.
Q: Is there a charge for shipping?
A: Critter Crate offers FREE SHIPPING worldwide. Every country, every item. The price you see is the price you pay.
Q: How do I know this site is safe to order from?
A: Great question! Not only do we take pride in providing you with great pet deals, every order is covered by PayPal purchase protection and only PayPal has access to your financial information.
Q: Why are the products so inexpensive?
A: We source items in bulk overseas, and have them shipped individually to your doorstep. This eliminates a lot of transactions and tariffs.
Q: I received a package, but it only contains some of my items. Why?
A: Items often ship in small orders. This keeps packages below the maximum value that customs clears without taxing the customer. If you've received a package without all your items don't worry. Keep checking your mail, and request a tracking number if you'd like more information.
Q: What happens if my product arrives faulty or damaged?
A: We've got you covered! Send the item back and we will replace it or refund you.
